Customer Success is one of the fastest-growing careers in the United States, with 72% of Customer Success professionals working in the rapidly expanding SaaS and IT industries. Different from customer service, which has traditionally been a reactive approach to solving customer problems, Customer Success is a proactive relationship management approach with a keen focus on realizing a customer’s desired outcomes. As a result, companies see increased customer lifetime value, lower churn rates, increased revenue, among other positive effects.
CEPE's Customer Success program offers insights into the key fundamental principles and practices of Customer Success Managers. It combines weekly instructor-led live sessions online with structured independent learning. Guest experts will also share their real-world experience and insights with participants.
Join us for an online information session to learn more about this exciting program. You will not only hear directly from program instructor Aaron Thompson and participate in a sample activity from a class, but we will also discuss the program’s dates, competitive cost, short length, easy enrollment, and other details.
This event is free and fully online; a link to the live stream will be emailed prior to the event.
Questions? Please contact CEPE at [email protected]